CI notes of interest...

A big issue that keeps coming up is training. People feel like there needs to be training on x, y and z but everyone complains that training is not effective. I look at the training materials and see that some of them are not half bad. I would venture to say that the problem with training is that it is not connected to work. If tools were developed to help people to do their job, they would learn as they work. An example: One problem is that people have to go to distribution centers to make sure that everything is proper. How do they know what to look for?? We could hold a training and explain what to look for, we could even role play and make it a very active training where they really get it, but after the training, who is with them to remind them? Are they going to carry a heavy book with training notes? Would it not be more effective to give them a checklist, or form to fill out??

I have been wrestling with more complex issues and how learning may be more fully integrated with the work process. Learning and action are intricately tied together. Are there suggestions as to more ways to scaffold learning into the work process??